Frequently Asked Questions
Q1: How long is the delivery time?
Normally 3-5 working days after payment; for special requirement orders, delivery time is negotiable.
Q2: If the products can't work after receiving it, what should I do?
We will replace new items for you immediately and then perform an assessment to resolve the issue.
Q3: What is the warranty provided?
We offer 1-3 months for free replacement of new items and 1-2 years of free repairing depending on the specific product.
Q4: Do you accept OEM designs?
Yes, we do. We can design according to your requirements. The MOQ is usually between 1-10 units.
Q5: What payment terms do you accept?
We accept Paypal, T/T, Trade Assurance, Western Union, Wechat, Alipay, and Cash (RMB or USD).
Q6: Do you accept a 30% advance payment?
Yes. We can start preparing your goods upon receiving a 30% payment and dispatch them after the remaining 70% is settled.
FourE Toy
